HData - Notice history

Functionality has been restored as of 5:45 PM ET. Our apologies for any inconvenience caused.

Google is now estimating the time to restore functionality as less than 1 hour. We will report back the moment we detect service as restored.

Reg AI Pro is able to index some files now, but functionality is still impaired. We are continuing to monitor the situation and run tests after every update from Google or every 30 minutes, whichever comes first.

Reg AI Pro sessions are visible again. Documents previously indexed by our system are queryable, and Reg AI Pro will respond to questions about them. However, our indexing system remains affected by the GCP outage. Our team is continuing to monitor the situation.

Google Cloud Platform is making progress on the outage, and our systems are showing signs of recovery. Our QA team is running tests now to confirm the operation of our Reg AI Pro system.

HData platform is now operational! This update was created by an automated monitoring service.

The rollback completed, and testing shows that the incident is now resolved. Our apologies for any inconvenience caused.

The root cause was identified as a security library update in the recent deployment. It will take several hours to resolve going that route, so the team is proceeding with a rollback to resolve the issue.

HData platform is now operational after a workaround was deployed. Issue resolved.