HData - Notice history

All systems operational

100% - uptime

Alerts - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Data Hub - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Gateway - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Library - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Platform - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Regulatory AI - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Website - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Compliance Product Access Issues
  • Resolved
    Resolved

    The rollback completed, and testing shows that the incident is now resolved. Our apologies for any inconvenience caused.

  • Identified
    Identified

    The root cause was identified as a security library update in the recent deployment. It will take several hours to resolve going that route, so the team is proceeding with a rollback to resolve the issue.

  • Investigating
    Investigating

    User permissions are not associating correctly with Compliance usernames after a recent change. Many customers are unable to complete FERC filings as a result. The team is investigating the root cause.

Platform outage
  • Resolved
    Resolved

    HData platform is now operational after a workaround was deployed. Issue resolved.

  • Investigating
    Investigating

    HData's platform cannot be accessed at the moment. This incident was created by an automated monitoring service.

    The incident is caused by a failure of our Customer Identity Access Management provider to propagate SSL certificate updates. The issue was escalated to the provider.

Mar 2025

No notices reported this month

Feb 2025

High Platform API Error Rates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    An issue was detected with a routine deployment. The cause is identified, and the team is rolling back the associated change.

Feb 2025 to Apr 2025

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