HData - Bill File Functionality Impaired – Incident details

All systems operational

Bill File Functionality Impaired

Resolved
Partial outage
Started 11 days agoLasted about 3 hours

Affected

Overall

Partial outage from 7:17 PM to 9:28 PM, Operational from 9:28 PM to 9:51 PM

Library

Partial outage from 7:17 PM to 9:28 PM, Operational from 9:28 PM to 9:51 PM

Regulatory AI

Partial outage from 7:17 PM to 9:28 PM, Operational from 9:28 PM to 9:51 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    UTC
    Monitoring

    Our team has determined the root cause and is working on a hotfix.

  • Identified
    UTC
    Identified

    We're currently aware of an issue affecting bill files in HData. When opening a file from a bill's Files tab, the document may not display and the download option may be unavailable. This is affecting all bill files, and our engineering team is investigating. We're actively working on a fix and will update you as soon as service is restored.