HData - Platform Outage – Incident details

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Platform Outage

ResolvedMajor outage8 minutes

Affected

Overall

Major outage from 3:02 AM to 3:10 AM

Alerts

Major outage from 3:02 AM to 3:10 AM

Data Hub

Major outage from 3:02 AM to 3:10 AM

Gateway

Major outage from 3:02 AM to 3:10 AM

Library

Major outage from 3:02 AM to 3:10 AM

Platform

Major outage from 3:02 AM to 3:10 AM

  • ResolvedUTC

    The root cause was identified as an intra-cluster routing and authentication mechanism. We have applied a fix, and the platform has fully recovered. We will continue to run tests and monitor to ensure it remains that way. Our apologies for any inconvenience caused.

  • InvestigatingUTC

    We are currently experiencing a significant spike in HTTP 502 errors on the HData Platform. The team has been alerted and is investigating.