HData - Compliance Product Access Issues – Incident details

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Compliance Product Access Issues

Resolved2 hours 45 minutes
  • ResolvedUTC

    The rollback completed, and testing shows that the incident is now resolved. Our apologies for any inconvenience caused.

  • IdentifiedUTC

    The root cause was identified as a security library update in the recent deployment. It will take several hours to resolve going that route, so the team is proceeding with a rollback to resolve the issue.

  • InvestigatingUTC

    User permissions are not associating correctly with Compliance usernames after a recent change. Many customers are unable to complete FERC filings as a result. The team is investigating the root cause.